Hotline Energiser Warranties

 

One morning you go out to check your hens and you see a solid light on your energiser.  Something is not right.  You realise that there is no power coming from your energisers as you test it when it is diconnected from your fence!  Oh no this leaves your hens vunerable to a fox attack.  What do you do?  Luckily all Hotline ennergisers are covered by a 5 year warranty (if manufacturered after 2021) and so it is possible to send your energiser back to Hotline for a repair under warranty.  This process takes on average 7 days.  How do you go about sorting this out?  We have a look at the step by step process below.

 

Warranty Process

• Fault? - Make sure it is your energiser and not your fence that is at fault.  Sometimes it is obvious that yoru energiser is faulty - ie it has a solid green light showing.  But it is not always obvious and it is worth doing a bit of trouble shooting to make sure there is not a fault on your fence before asking for a repair.
• Checking the warranty - Every energiser made by Hotline has a unique number that is located near to a barcode.  It will start with a 47.  See image below.  Please check to see if your energiser is under warranty by clicking here - Check Warranty
• 5 year warranty - Energisers made by Hotline after 2021 have a 5 year warranty.  Energisers made before this will have a 3 year warranty.  There is one exception which is the MB60 Matador energiser which is a 3 year warranty.
• What next? - Once you know that your energiser is under warranty then it is time to send it in for a repair.  If you bought your energiser from us at Electric Fencing Direct we will help you organise your repair with Hotline.  If you bought your energiser else where it is best to contact either your supplier or Hotline Electric Fencing directly -  01626 331188
• Returns - We will register your return/repair with Hotline and send you a label and instructions on how to send back your repair.
• Monitor - We monitor your return at our end and we'll be in touch to make sure the repair is done and the energiser is sent back to you.
• Warranty - After your repair your enegiser will come back to you in full working order.  You will retain the same warranty period that was left from when your energiser was registered.  If your energiser was near the end of its warranty it will have an extension of 1 year beyond the original date.

Testing Your Energiser

We tested this energiser and although it was ticking as usual there was no output.

https://www.youtube.com/watch?v=kPOrySk-hFg

Help?

We hope this helps you to navigate the repair process when an energiser is under warranty.  Of course we are happy to help if you have any further quesitons.  Contact Us